Refund policy

# Return and Refund Policy

Effective Date: September 6, 2026

Thank you for shopping at Today's Computers (https://todayscomputers.in/). We appreciate your business and want to ensure you have a transparent experience when purchasing our computer hardware, laptops, peripherals, and software solutions.

Please read this policy carefully to understand our return, replacement, and refund terms.

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### 1. Return & Replacement Window
* **Hardware Products (Laptops, CPUs, Monitors, Printers, and Components):** We offer a **7-day return/replacement window** starting from the date the item is delivered or picked up from our store.
* **Software & Digital Goods:** All digital software licenses, keys, and downloads are **strictly non-returnable and non-refundable** once the activation key or download link has been generated and issued to you.

### 2. Eligibility Criteria for Returns
To qualify for a return or replacement, your hardware item must meet the following conditions:
* The item must be in its original packaging with all included accessories (power cords, manuals, drivers, components).
* The product must show no signs of external physical damage, misuse, or alteration not authorized by us.
* The original invoice or proof of purchase must be provided.
* For refurbished items, the security/warranty seal placed by Today's Computers must be fully intact and untampered with.

### 3. Damaged, Defective, or "Dead on Arrival" (DOA) Items
Since computer components are fragile, we take extreme care in packaging. 
* **Transit Damage:** If the shipping box arrives visibly crushed, torn, or opened, please do not accept the package from the courier. Take photos/videos and contact us immediately.
* **Hidden Defects / DOA:** If you unbox a product and find it structurally damaged or failing to power on, you must report it to our customer support team within **24 hours of delivery**. We will arrange a free reverse pickup and dispatch a replacement swiftly.

### 4. Refund Process
* **Inspection:** Once your returned item reaches our facility in Nizamabad, our technical team will inspect it within **2 to 3 business days** to verify the defect or condition.
* **Approval & Timeline:** If approved, your refund will be processed automatically back to your original payment method (Credit/Debit Card, UPI, Net Banking) or via bank transfer within **5 to 7 business days**.
* **Store Pickup Orders:** For items purchased or collected directly at our retail store, returns and cash/digital refunds will be processed immediately across the counter after inspection.

### 5. Return Shipping Charges
* **Defective/Wrong Items:** If you are returning an item because it is defective or we sent the incorrect model, Today's Computers will cover all return shipping fees.
* **Change of Mind:** If you wish to return a perfectly functioning item due to a change of mind, you will be responsible for booking and paying for the secure return shipping back to our Nizamabad address.

### 6. Contact & Support
To initiate a return request, please email or visit us with your order number and clear photos of the product:
* **Email:** todayscomputersnzb@gmail.com
* **Phone:** +91 7416161931
* **Retail Address:** Shop 2, Hatai Street, Picture Palace Rd, Nizamabad - 503001, Telangana, India
* **Store Hours:** Monday to Saturday: 10:00 AM – 07:30 PM (Sundays Closed)